get benefit of long credit period and on the other side wholesalers can These type of technology gives the freedom to retail customers. Focus on high earnings growth with low volatility. A primary role of banks is connecting those with funds, such as investors and depositors, to those seeking funds, such as individuals or businesses needing loans. Banks sell their services to earn money, and they must market and manage those services in a competitive field. Below 30 years 30-40 years 40-50 years Above 50 years What is your education qualification? This model was found to be more reliable than SERVQUAL Jamal, A., Naser, K., (2002) The study examined key drivers of customer satisfaction using 167 customers and it was found that core and relational performances had impact on customer satisfaction and there was negative relationship between customer expertise and customer satisfaction. get the benefit of same day payment. DirectPay ATM Business, Group Head - Unsecured Loans, Home, and unemployment levels and Projectsformba.blogspot.com, DEPARTMENT problem Excellence Awards Award - First Runner up, & many more Parthasarthy, Ashok Khanna Group Head- Vehicle Loans KEY EXECUTIVES Senior Management Team Aditya Puri Managing Director Paresh Sukthankar Deputy Managing Director Kaizad Bharucha Executive Director Abhay Aima Group Head Equities, Private Banking, Third Party Products, NRI & International Consumer Business Arvind Kapil Group Head Unsecured Loans, Home, and Mortgage Loans Ashima Bhat Group Head Finance, Administration & Infrastructure Ashish Parthasarthy Treasurer Ashok Khanna Group Head- Vehicle Loans Bhavesh Zaveri Country Head Wholesale Banking Operations and Cash Management Products Chakrapani V Country Head -Internal Audit and Chief of Internal Vigilance Jimmy Tata Chief Risk Officer Munish Mittal Chief Information Officer Navin Puri Country Head Branch Banking Neil Francisco Group Head Underwriting and Risk Intelligence and Control Nirav Shah Country Head Emerging Corporates Group, Infrastructure Finance Group & Rural Banking Group Nitin Chugh Country Head Digital Banking Parag Rao Country Head Card Payment Products, Merchant Acquiring Services and Marketing Philip Mathew Chief People Officer Rajesh Kumar Group Head, Co-Head Retail Risk Rakesh Singh Group Head Investment Banking, Private Banking, Capital Markets and Financial Institutions Ravi Narayanan Country Head Branch Banking & Retail Trade Forex Rahul Shukla Group Head Corporate Banking & Business Banking at HDFC Bank TECHNOLOGY USED IN HDFC BANK HDFC Bank operates in a highly automated environment in terms of information technology and communication systems. Retail Wholesale Arora S (2005) This study analysed factors influencing customer satisfaction in public sector, private sector and foreign banks in northern India. Here we more, Projectsformba.blogspot.com Projectsformba.blogspot.com, expansion of retail and rural banking. 1 Banking Structure in India 6-7 Others It is headquartered in Mumbai, India. ( Managing Director ) [2] [3], Products Credit cards , consumer banking , banking , finance and insurance , investment I would like to thank HDFC Bank Pvt. accepting money. The total sample size of the study was 12 1 customers of above categories of banks. This calls for huge investments as all areas like backup, disaster recovery and others need to be addressed. (2001) Examined how customer loyalty, expectation and reliability in various Indian banking sectors related to customer satisfaction. Munish Mittal Chief Information Officer, Country Head - Emerging Corporates Group, Projectsformba.blogspot.com, ACHIEVEMENT IN 2007 of respondents % of respondents Once 16 32% 1-5 times 22 44% 5-10 times 4 8% More than 10 times 4 8% Never 4 8% Interpretation: Majority of customers i.e. Commodities I was required to do a research project to study customer satisfaction level of HDFC Bank customers by conducting a survey and I had to analyze the data and give appropriate findings and suggestions. The company was foundedin Mumbai, India. BY benefits Phone Banking are taking the part into it. 6.2 million to 8.7 million and total cards issued (debit and credit HDFC Bank: Project report on credit appraisal under SME Segment at HDFC Bank: 23: The other segments in which HDFC deals areInternational Banking and treasury. Commercial Banks Commercial banks may be defined as, any banking organization that deals with the deposits and loans of business organizations. SUBMITTED BY Rishita Shah PGDM-FS Roll no - 48 IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR PGDM - FS 2016 - 2018 UNDER THE GUIDANCE OF Dr. PANKAJ TRIVEDI K.J. Value Added Services submembership 84% of Net revenues ( FY 2008) S-4 STANDARDIZE SEIKETSU HDFC is Indias premier housing finance company and enjoys an impeccable track record in India as well as in international markets. Strongly disagree Disagree Neutral Agree Strongly agree Do you agree that the process of depositing and withdrawing money from HDFC Bank is complex? The bank has to store data for seven years as per the RBI guidelines, and as it is not necessary to store the data on-linethe bank uses tapes for off-line storage. maintenance of workplace. Less than a year 1-4 years 4-7 years More than 7 years Do you always get prompt service whenever you visit the bank branch? Global HR 'Employer Brand of the Year 2007 -2008' combined they reached the sky. 22% for the year ended 2007-08, the Banks net advances grew 0 feature 0% locate this document convenient (0 votes) 4K views. It offers safety for the depositors who want to deposit their savings in the Bank. In addition, it provides correspondent bank services to co-operative banks, private banks, foreign banks, and regional rural banks. Investment & Insurances Loans Occupation Response No. Modern Phase:This is the phase of New Generation tech-savvy banks. Since its inception in 1977, the Corporation has maintained a Consistent and healthy growth in its operations to remain the market leader in mortgages. branches of HDFC Bank with effect from May 23, 2008. Payment Services Access To Bank effective service. The bank offers its customers an array and Cash Management Products, Country Head - Internal Audit and Quality UPCOMING FOREIGN BANKS IN INDIA Opportunity: The primary data was collected by means of questionnaire and analysis was done on the basis of response received from the customers. However, despite these provisions, control and regulations, banks in India except the State Bank of India, continued to be owned and operated by private persons Post Nationalization Phase:This phase of Indian banking not so happening for entry of new banks. This is to certify that Mr. Prateek Gupta (Roll No 271038) has completed his Summer, internship at HDFC Bank Pvt Ltd. and has submitted this project report on New To Bank , Acquisition towards partial fulfillment of the requirements for the award of the Post Graduate. These promotional activities include variety of subtle television commercials with a message, a recent and innovative method of promotion by placing signboards and milestones in the rural portions of country in local/native language, and placing No Parking boards outside residential and commercial buildings, that has promoted its connection with the masses and making prospective client base associated with the name i.e. Services Specialized RTGS Today, the Bank is proud to say that it is well on its way towards that goal. . Response No. it. Every successful organization have their own strategy to win the Additionally the bank offers a full suite of NRI banking products to Anna University See all Institutions Courses Popular Bsc (computer science) (ELEC61) Bachelor of commerce (bcom) (Bcom-039) Business Economics (103) LLB Microfluidics (BITS F421T) Bachelor of computer application (bca) General Knowledge (UPSC GK-01) BA Honours Political Science Financial management (Commerce 3.4) Computer network It brings in self- discipline and list of customers of wholesalers and retailers. I would like to thank the whole staff at HDFC Bank for their support and guidance. Are you satisfied with the way HDFC Bank staff deals with the customers? Higher retail revenues partly offset by higher operating The aim to perform this survey is to find out the satisfaction level of customers at HDFC Bank and to collect their feedback. The information given by the respondents might not be fully accurate Some of the respondents of the survey were unwilling to share information. the 50 days credit to their credit card holders. Customers. HDFC Bank began operations in 1995 with a simple mission to be a World Class Indian Bank. It realized that only a single minded focus on product quality and service excellence would help us get there. time. business and financial soundness. amongst the first to receive an 'in principle' approval from the Diploma in Management (FMG-27) 2018-2020. Ltd. As we know that Banks are financial intermediaries that safeguard, transfer, exchange, and lend money and like other businesses that must earn a profit to survive. Do you agree that minimum account limit is not high and easy to maintain in HDFC Bank? of "BACHELOR OF BUSINESS ADMINISTRATION" (Session 2016-2018) SUBMITTED BY Rakshit Jain BBA 5th Semester UID:-K13327. In terms of core banking software, the Corporate Banking business is supported by Flexcube, while the Retail Banking business by Finware, both from i-flex Solutions Ltd. Banking can be defined as the business activity of accepting and safeguarding money owned by 1995. The bank anticipates storage costs to come down, and bulk purchases would be economical. In 1969, 14 major banks were nationalized and in 1980, 6 major private sector banks were taken over by the government. The branches are split between the two hubs, so that one hub failure does not incapacitate all the branches in that region, explained C.N. rupee earned and rupee spent are required for smooth running of Projectsformba.blogspot.com, Detailed Analysis: NYSE : HDB trade services volumes by around 40% over the previous year. Billpay MobileBanking Banks (55) Banks (31) organized work place. Remove Required Scheduled Banks in India Always Often Sometimes Rarely Never Are you able to use banking services online? Bank is commonly regarded as derived from the Italian word banco, a bench- the Jews in Expense and 14.58 % on Provision. Practice' Award Summer Internship Project Report On New to Bank - Acquisition At HDFC Bank in Partial Fulfillment of PGDM-FMG - Batch-27 Submitted toProf. Hence they are closely regulated and strict procedures and principles are advised to be followed by the banks by various authorities and governments. Thus, after the product, the place and distributionof HDFC bank services is most important for the success of HDFC. 1 Banking Structure in India 6-7 2 Indian Banking Industries 8-9 3 Upcoming Foreign Bank in India 10 4 HDFC BANK 11-12 5 Company Profile 13-15 6 Technology used 16-19 7 Product and Customer segments 20-23 8 Business Strategy 24-25 9 Inside Hdfc Bank 26-31 10 Rupee Earned . This is the least reliable design but normally the cheapest and easiest to conduct .In this method Researcher have the freedom to choose whomever they find, thus the name convenience. project is to increase the rich customers list in a bank. It offers liquidity for the borrowers both on short and long-term basis based on their need. of respondents % of respondents Strongly disagree 13 26% Disagree 8 36% Neutral 11 22% Agree 4 8% Strongly agree 4 8% Interpretation: 36% of respondents disagree that the process of depositing and withdrawing money in HDFC Bank is complex. CHAPTER-7 FINDINGS AND CONCLUSION Findings Suggestions Limitations Conclusion FINDINGS From the analysis of the above collected data, the major findings are: ? HDFC Bank is a consistent player in the private sector Projectsformba.blogspot.com, RUPEE EARNED - RUPEE SPENT 30% are neutral on the statement, 8% strongly agree with the statement, 6% disagree with the statement and 4% strongly disagree with the statement. 24% of the respondents are below 30 years old, 24% respondents are also between 40-50 years old. 12% Classic is the customers maintaining min MAB of 1 Lakh in the savings account or 5 Lakh in the combination of Savings Accounts and Fixed Deposit. Response No. Outlook Money & Best Bank Award in the Private sector category. I prepared the presentation on it and R Merchant Acquiring Services and Marketing On 29th August 2007, Centurion Bank of Punjab Hitesh Arora Submitted by Prateek GuptaRoll No. particularly in the retail banking businesses in line with the business The Asian Banker Best Retail Bank in India The branches falling under a location connect to the hub at the main region. Projectsformba.blogspot.com, also a strong player in foreign exchange services, The bank was incorporated in August 1994 in the name of 'HDFC Focus on effective work place organization Response No. things from the similar one. The mode of collecting primary data is questionnaire mode and sources of secondary data are various magazines, books, newspapers, & websites etc. Visa Money PhoneBanking HDFC has developed significant expertise in retail mortgage loans to different market segments, and also has a large corporate client base for its housing related credit facilities. Centurion Bank of Punjab is one of the leading new generation American Express Once 1-5 times 5-10 times More than 10 times Never How quickly were your problems and issues addressed by the bank staff? Of this project are two parties one is Wholesaler and second is This power point slide shows the how idea works behind this project. I was interning there and learnt a lot about my project topics i.e supply chain financing initiatives and Marginal cost of lending rate. 26% strongly disagree on the statement, 22% respondents are neutral. Response No. Therefore, if the Kolkata-Chandivili link fails, then Kolkata will use the Madras link to connect to the Chandivili data center. Projectsformba.blogspot.com, around Rs.89,000 crores. sources of the bank. 8% agree with the statement and 8% strongly agree with the statement 12. Congress: Projectsformba.blogspot.com, Corporate Small and Medium Financial Institutions 6 Technology used 16-19 Responsiveness. Base in the Banking System in India i.e. I give the project on Plastic Money to bank. 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